You can verify this by seeing new messages in webmail or another e-mail client application, but not Apple Mail.
If you’re having trouble with receiving or sending your Workspace email, using Apple Mail on Mac, see below for some helpful troubleshooting steps.
You can also always use webmail to check and send Workspace email.
Apple Mail may say that entering your User Name and Password for either your incoming or outgoing server authentication is optional, but it is required when setting up Workspace email.
Update your Apple Mail settings, being sure that any: As a courtesy, we provide information about how to use certain third-party products, but we do not endorse or directly support third-party products and we are not responsible for the functions or reliability of such products.
While the Connection Doctor and Activity windows show no errors for accessing the Gmail servers, even though new messages show in Google’s Webmail client, they do not show up in Mail.
This problem can prevent you from receiving important messages, so if you are experiencing it, then there are several things you can do to at least work around the problem.
Of course, the first option is to forego the use of an e-mail client and access Gmail through the Web.
We are not affiliated with, endorsed, or sponsored by Apple or Apple products.
Before you review the Apple Mail-specific troubleshooting steps below, you should review the general e-mail troubleshooting steps described in this article.
If the general e-mail troubleshooting steps do not resolve the problem, you may be experiencing an issue specific to Apple Mail.
Review the following problem descriptions and resolutions to see if any apply to your situation: Apple Mail may occasionally stop displaying new e-mail messages, even though there are new messages in your account.